Shipping policy

Shipping Policy

Effective Date: [Aug 01 2026]

At XMRadioSound.net, we strive to ship your order quickly, securely, and accurately. Below you'll find information about processing times, shipping methods, delivery estimates, and other shipping-related policies.

Order Processing

  • Orders are processed Monday through Friday, excluding U.S. holidays.

  • Most orders ship within 1–2 business days after payment is received.

  • Professionally refurbished products are inspected and securely packaged before shipment.

  • Orders placed after business hours or on weekends begin processing the next business day.

Shipping Destinations

We currently ship to:

  • United States (All 50 States)

  • U.S. Territories (select locations)

  • APO/FPO addresses (where supported)

International shipping may be available for select products. Customers are responsible for any applicable customs duties, taxes, or import fees.

Shipping Methods

Shipping carriers may include:

  • USPS

  • UPS

  • FedEx

The carrier used depends on the size, weight, and destination of your order.

Shipping Rates

Shipping costs are calculated during checkout based on:

  • Delivery location

  • Package weight

  • Shipping method selected

Free Standard Shipping is available on qualifying U.S. orders over $150 (before taxes and discounts).

Estimated Delivery Times

Shipping Method Estimated Delivery
Standard Shipping 3–7 Business Days
Expedited Shipping 2–3 Business Days
Overnight Shipping 1 Business Day (where available)

Delivery estimates begin after your order has been shipped.

Tracking Information

Once your order ships, you'll receive an email containing:

  • Tracking number

  • Carrier information

  • Shipment status updates

Tracking may take up to 24 hours to become active.

Professionally Refurbished Products

Our products are professionally refurbished, cleaned, tested, and inspected before shipping.

Each item is carefully packaged to help ensure it arrives safely.

Shipping Delays

Occasionally, shipping may be delayed due to:

  • Severe weather

  • Carrier delays

  • High holiday shipping volume

  • Incorrect shipping information

  • Unexpected inventory verification

We appreciate your patience if delays occur.

Incorrect Shipping Address

Please verify your shipping address before completing your order.

If an incorrect address is provided:

  • Contact us immediately.

  • We cannot guarantee address changes after an order has been processed.

  • Customers may be responsible for additional shipping charges if a package must be reshipped.

Lost or Damaged Packages

If your shipment arrives damaged or appears lost:

  1. Contact us within 5 business days of delivery or the expected delivery date.

  2. Include your order number.

  3. Provide photos of any damaged packaging or products (if applicable).

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Signature Requirements

Some high-value orders may require an adult signature upon delivery for added security.

Multiple Shipments

If your order contains multiple items, they may ship separately depending on product availability or warehouse location.

You will receive tracking information for each shipment.

Undeliverable Packages

Packages returned due to:

  • Incorrect addresses

  • Refused delivery

  • Failed delivery attempts

may be subject to additional shipping charges before being reshipped.

Shipping Restrictions

Certain products may have shipping restrictions based on:

  • Carrier regulations

  • State or local laws

  • Hazardous material requirements (when applicable)

Questions?

If you have any questions about shipping or your order, please contact us.

XMRadioSound.net

Customer Support